Complaints Handling Procedure

We take pride in making sure our customers have the best possible vehicle buying process. If you feel we have not met your expectations and you are unhappy with the service we have provided we would like to hear from you.

Contact us

By phone: 020 3714 0040
By email:
By post: Complaints Officer, Unit 6, Compass House, Smugglers Way, London, SW18 1DB

Complaints Process

We aim to resolve your complaint as soon as possible and will acknowledge receipt of your complaint within 3 working days. A written statement providing our findings will be sent to you within 4 weeks of receipt of the complaint. In some cases this may be extended to 8 weeks (we will inform you of this) if the complaint is more complex and requires further consideration.

To further your complaint

If you are unhappy with our findings and wish to further your complaint your can do this by contacting the Finance Ombudsman Service:

By telephone: 0800 023 4567
By email:
Further information can be found on the Financial Ombudsman Service website:

Authorised and regulated by the Financial Conduct Authority No 668405 /  PC Finance Ltd 06971238